Refund Policy

Refund eligibility is set by each event organizer and shown on the event page before you purchase.

Eligible refunds

If an event is cancelled, you'll receive a full refund. For other requests, follow the organizer's policy window — request a refund from your orders page and we'll route it to the organizer.

Processing time

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

Non-refundable cases

Past events, no-shows, and tickets marked non-refundable by the organizer are not eligible. Resold tickets outside TIXNOVA AI are void.

Refund questions

For refund questions, contact TIXNOVA AI Support. Include your order number or ticket number for faster help.